1. Company Information
This website and online store are operated by:
bdesire s. r. o.
Športovcov 1358/15, 956 18 Bošany, Slovakia
IČO: 56959761, DIČ: 2122550375
Email: contact@buildwoodfort.com
By placing an order through our site, you agree to these Terms and Conditions.
2. Orders & Contract
By submitting an order on our website, you make a binding offer to purchase the items listed. We will confirm receipt by email, which constitutes acceptance and forms a contract.
We reserve the right to refuse or cancel orders due to errors, stock issues, or suspected fraud.
3. Prices & Payment
All prices include VAT (where applicable). Shipping costs are shown separately at checkout. We reserve the right to change prices at any time; however, confirmed orders are not affected.
Payments are processed securely through trusted payment providers (e.g. Stripe, PayPal). We do not store or access your card details.
4. Delivery
Products are dispatched within the estimated times indicated at checkout. Delivery dates are approximate and may vary due to courier delays or circumstances beyond our control.
Ownership of the goods passes to you once full payment is received and the goods are handed over to the carrier.
5. Right of Withdrawal (EU Customers)
As a consumer in the EU, you have the right to withdraw from the contract within 14 days of receiving your order, without giving a reason. To exercise this right, please contact us by email.
Returned items must be unused and in original packaging. You bear the direct cost of return shipping. Upon receiving and inspecting the returned product, we will issue a refund within 14 days.
6. Warranty & Complaints
We provide a 24-month warranty against manufacturing defects under Slovak consumer law. This does not cover normal wear or misuse.
If your product is defective, contact us promptly with details and photos. We will arrange a repair, replacement, or refund as needed.
7. Liability
We are not liable for indirect or consequential losses related to the use of our products, except where prohibited by law. Our total liability is limited to the purchase price of the product.
8. Personal Data & Privacy
We process your data in accordance with our Privacy Policy. Please review it for details on how we handle your information.
9. Governing Law & Dispute Resolution
These Terms are governed by Slovak law and EU regulations. Any disputes will be handled by the competent courts in Slovakia.
10. Changes to Terms
We may update these Terms periodically. Changes will be posted on this page and apply to future orders.
11. Shipping & Returns
Shipping:
We ship worldwide via trusted couriers. Shipping costs and estimated delivery times are displayed during checkout. Please ensure your address is accurate to avoid delays.
Returns:
If you wish to return your order under the right of withdrawal or due to a warranty claim, please email us first. Products must be returned in their original, unused condition with all packaging. You are responsible for return shipping costs unless the item is faulty. Refunds are processed within 14 days of receiving and inspecting the returned goods.
Contact
If you have any questions about these Terms, please contact us at:
bdesire s. r. o.
Športovcov 1358/15, 956 18 Bošany, Slovakia
Email: contact@buildwoodfort.com